photolab by emlovz — Terms and Conditions

You, the buyer, may cancel this agreement, without any penalty or obligation, at any time prior to midnight of the original contract seller’s third business day following the date of this contract, excluding Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to: emlovz LLC, One Sansome Street, Suite 1400, San Francisco, CA 94104. You may also cancel by email to info@emlovz.com.

1. Who we are and your agreement

These Terms and Conditions ("Terms") govern photolab.emlovz.com and its photo testing services ("photolab" or the "Service"). The operator and contracting party is emlovz LLC, doing business as emlovz ("we," "us," or "our"). Our mailing address is One Sansome Street, Suite 1400, San Francisco, CA 94104. Contact info@emlovz.com. Business telephone: (415) 306-3900.

You agree to these Terms when you affirmatively accept them through the account, order, or upload process. Merely visiting the website does not signify acceptance. Before you accept, these Terms must be available through a conspicuous direct link. You may print or save them, and you may request a retainable digital copy of the version accepted for your order at no charge.

The Privacy Policy explains our information practices. Agreeing to these Terms does not waive privacy rights or constitute consent to advertising uses of your photographs, model training, biometric identification, or marketing calls or texts.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into this agreement. photolab is intended for adults seeking feedback on their own dating profile photographs.

Provide accurate account and order information, including a working email address. Keep your login credentials confidential and notify us promptly if you suspect unauthorized account access. You are responsible for activity you authorize through your account. You may not impersonate another person or create accounts to evade a suspension.

A photographer, coach, or other representative may submit photos for an adult client only with that person's express authorization and all necessary rights and permissions. The representative must have authority to accept these Terms on the client's behalf. Resale, white labeling, or integration into another product requires our written approval.

A representative's assertion of authority does not itself establish the client's agreement. We may request reasonable evidence of authorization. A representative who lacks authority remains responsible for their own conduct, but cannot bind another person merely by uploading that person's photo. Nothing here waives rights held by a person depicted in a photograph.

3. What photolab provides

photolab obtains human feedback about impressions created by your dating profile photographs. Software organizes the responses into scores, rankings, and recommendations. Human opinions are not generated by AI. Automated tools may support moderation, quality checks, calculations, and delivery as described in the Privacy Policy.

Your order identifies the photos, number of ratings per photo, rater criteria, scores, and other deliverables purchased. Unless your accepted order expressly states otherwise, each individual photo test includes 20 valid ratings from 20 different adult raters who match your order's criteria: by default, women who self-report as single, in the age range you select. The same rater may evaluate more than one photo in your package. Available demographic criteria rely on information supplied by raters or their recruitment platform; see Section 4.

A six-photo package includes six individual photo tests; a single-photo package includes one. Rater-written comments are not included unless expressly offered. Your selected package may include impression scores, an overall score, rankings, a recommended lead photo or photo order, a photo guide, or video training. The specific description presented and accepted for your order controls. A later website change does not reduce purchased deliverables. A feature expressly included in a promotion forming the basis of your purchase remains included unless a correction is clearly disclosed and accepted before payment.

Coaching, including Dating Decoded, is a separate service unless expressly included. Purchasing either service does not enroll you in the other or authorize additional charges.

We may exclude responses under reasonable quality criteria, such as incomplete responses, duplicate participation, failed eligibility checks, or evidence of inattention or manipulation, and replace excluded responses to supply the purchased number of valid ratings. We do not exclude a response merely because it gives a high or low score. Any rater compensation is for participation and is not conditioned on giving favorable feedback.

4. What scores mean and their limits

Scores summarize subjective impressions of particular photographs from a small group of raters at a particular time. They do not objectively measure attractiveness, character, personal worth, mental health, relationship readiness, or compatibility. Scores do not establish a statistically representative population preference, and small score differences may not be meaningful. Different raters, photos, or test conditions may yield different results.

A score labeled "Perceived Safety" summarizes how safe raters said they would feel meeting the person shown, based only on the photograph. If an earlier report uses the label "Safe to Date," that label also refers only to this photo impression. Neither label is a background check, identity verification, assessment of actual safety, or finding that anyone is trustworthy, nonviolent, or suitable to meet.

Rater age ranges and other offered criteria are based on information provided by raters or recruiting platforms. We take reasonable steps to apply the criteria you purchased, but do not independently verify every demographic statement. Raters are not necessarily representative of all women or dating app users and are not prospective dates or referrals.

photolab does not introduce you to potential partners, arrange meetings, or measure actual dating app activity as part of the photo tests described here. A ranking recommends photos based on the purchased feedback; it does not predict a particular increase in matches, messages, dates, or relationships.

We do not guarantee a particular score or dating outcome. Your results also depend on your profile, location, preferences, messaging, app use, and interactions. These limitations do not retract an express factual representation we make about the Service. Testimonials are individual experiences; any claim about typical results must be supported and appropriately explained where the claim appears.

5. Photo submission rules and permissions

Submit genuine photographs of yourself, or of an adult client who expressly authorized the submission. You must own the photographs or have permission from the copyright owner that allows uploading, processing, and displaying them to raters. Being pictured in a photograph does not necessarily mean you own its copyright.

If other identifiable adults appear, obtain their permission for the photograph to be shared with raters for dating photo feedback, or crop or obscure them before submission. Do not submit identifiable images of anyone under 18, including children in family or group photographs.

Do not upload:

• Nudity, pornography, sexually explicit material, or nonconsensual intimate imagery.
• Photographs of strangers, public figures, or former partners without the required authorization.
• Content that violates copyright, privacy, publicity, or other legal rights.
• Threats, hateful content, unlawful material, or content intended to harass or humiliate anyone.
• Visible addresses, phone numbers, financial information, government identification, or other sensitive information unnecessary for the test.
• Malicious files or material intended to manipulate ratings or interfere with the Service.

Follow the upload instructions, including file specifications and subject identification. Do not misrepresent a generated or materially altered image as an authentic photograph. We may reject content that is unlawful, violates these Terms, or cannot reasonably be evaluated. Where appropriate, we will ask for an eligible replacement; if we cannot provide the purchased test, Section 9 applies.

6. Ownership and limited permission to use photos

You retain the ownership rights you have in your submitted photographs and other content. Uploading does not transfer ownership to us.

You give us a nonexclusive, worldwide, royalty-free license to host, store, reproduce, resize, format, transmit, and display submitted content only as reasonably necessary to provide your requested tests and reports, moderate submissions, provide support, protect the Service against misuse, and comply with legal obligations. We may authorize our providers and raters to process content solely within those purposes and the restrictions applicable to their role. This license does not authorize resale of your photos or unrelated commercial exploitation.

Raters are authorized to view a photo only to perform the assigned evaluation. They are not authorized to download, screenshot, retain, publish, redistribute, identify or contact the subject, or use the photo for another purpose. These restrictions do not guarantee that misuse can never occur; see Section 7.

These Terms do not authorize use of identifiable customer photos or individual reports in advertising, public examples, testimonials, or any AI or machine-learning model training, fine-tuning, or evaluation. Such uses require a separate, specific authorization and any additional permission required by law. Processing a photo with an existing moderation tool solely for the disclosed moderation task is a separate activity described in the Privacy Policy. These Terms do not authorize facial recognition, identity matching, faceprints, or other biometric identification.

The license ends when the relevant content is deleted, except to the limited extent lawful retention remains necessary for the purposes described in Section 7 and the Privacy Policy. We may retain and use genuinely deidentified or aggregated rating statistics to improve the Service only if they cannot reasonably identify you, subject to applicable law. Removing a name from an identifiable photograph does not deidentify it.

7. Rater access, privacy, and deletion

Submitting a photo for testing means that human raters will see it. Raters may be recruited through outside platforms. Personnel and service providers supporting hosting, moderation, recruitment, support, and report delivery may also process your information as needed to provide the Service.

photolab is not intended to make your uploaded photographs publicly searchable or display them in a public gallery. However, photographs can reveal your identity or other information, and no online service can guarantee that a recipient will never recognize, copy, or misuse an image. Upload only photographs you are comfortable having the selected raters evaluate.

Our Privacy Policy must be read for details about the information we collect, service providers, storage, retention, security, international transfers where applicable, and available privacy rights. You may request account or photo deletion at info@emlovz.com. We handle requests in accordance with applicable law and the Privacy Policy. Certain records may need to be retained for tax, payment, fraud prevention, dispute resolution, or other lawful purposes; backups may be removed on a separate schedule.

Requesting deletion before testing is complete may prevent completion of your order. We will explain available options, including any refund rights under Section 9. Keep copies of your original photographs and download reports you wish to retain; photolab is not an archival storage service.

We keep your uploaded photos and reports until you delete them in your account or ask us to delete them, subject to the limited lawful retention described in the Privacy Policy. Deleting photos removes them from storage; your ratings and scores remain unless you also ask us to delete them. Retaining an account does not authorize advertising, model training, or biometric identification. We stop further authorized rater access to affected photos when processing a deletion request, subject to lawful preservation requirements. We remain responsible for our own duties concerning security, access, and provider oversight.

8. Prices, purchases, and payment

Prices are in U.S. dollars unless your order states otherwise. The price advertised for a package includes mandatory service and processing charges. Government-imposed taxes may be shown separately where lawful. Optional features and their additional prices must be disclosed and selected before purchase. The total, features, and discounts you accept at checkout control the order. Future price changes do not change an accepted order.

The photo tests covered by these Terms are one-time purchases. They do not automatically renew and do not authorize recurring charges. A future subscription would require a separately disclosed offer, affirmative consent, cancellation process, and notices required by applicable law; posting revised Terms alone would not enroll you.

You authorize our payment processor to charge the disclosed total using a payment method you are authorized to use. Your bank may impose its own currency-conversion or other fees. Independent processor terms do not reduce our obligations to you.

If a material pricing or description error affects an order, we will obtain your agreement to a correction or cancel and refund the affected order. We will not increase a charge without your authorization.

9. Cancellation, refunds, and service problems

Three-business-day cancellation

You may cancel any paid order without penalty or obligation until midnight Pacific Time on the third business day after the day you accept that order. Sundays and holidays are excluded; Saturdays count unless they are holidays. If applicable law gives you a later deadline, that deadline applies. This right applies even if recruitment, evaluation, or delivery has already occurred. We do not deduct recruitment, processing, or payment fees from this refund.

Send an email to info@emlovz.com, or mail or deliver a cancellation notice to emlovz LLC, One Sansome Street, Suite 1400, San Francisco, CA 94104. Any clear statement that you want to cancel is sufficient; no special form or reason is required. An email is timely when sent by the deadline; a properly addressed, postage-prepaid mailed notice is timely when deposited in the mail. Include information reasonably sufficient to identify your order. An order reference or use of your account email is helpful but is not an absolute condition of cancellation. We will refund all money paid for an order canceled under this right within 10 calendar days after receiving the notice.

Cancellation after that period

You may still cancel any individual photo test that has not started, even if other tests in the package have started or been delivered. A photo test starts when the first rating for that photo is received. Payment, upload, administrative preparation, and recruitment alone do not start the test. We will identify the relevant start time if it affects your refund. After the cancellation period, a started test is generally nonrefundable unless a service problem, another provision of these Terms, or applicable law gives you a refund right.

A low score, disagreement with an opinion, or absence of improved dating outcomes does not by itself create an additional refund right after the cancellation period. Replacing a photo after its test starts generally requires a new test unless we agree otherwise or are correcting our own error.

Nonperformance and errors

We will refund duplicate or unauthorized charges for which we are responsible. If we test the wrong photo, omit purchased ratings or deliverables, fail to apply purchased rater criteria as reasonably described in Sections 3 and 4, or deliver a report materially affected by our technical or processing error, you may choose a correction or replacement at no additional cost, or a refund of the affected test. You need not accept repeated attempts to cure in place of a refund. These remedies supplement rights provided by law.

For equally priced tests in a package, a partial refund equals the package amount actually paid multiplied by the number of affected tests divided by the number of tests purchased, plus any attributable tax. Round the total refund to the nearest cent and never refund less than applicable law requires. A full-order cancellation within the three-business-day period receives a full refund. If components have different prices, their allocation must be disclosed before purchase; it may not be invented after a dispute.

Paid tests, including unused photos in a pack, do not expire. If we discontinue the Service or cannot fulfill paid tests, we will refund the unfulfilled portion. We do not forfeit prepaid value or automatically renew the order. Promotional free tests may have an expiration clearly disclosed when offered, where lawful. For other refunds outside the initial cancellation right, we will issue the refund within 10 calendar days after confirming entitlement, and sooner if law requires. Bank posting times may vary.

Death, disability, and other statutory rights

If death or disability prevents you from receiving all purchased services, you or your estate may cancel the unreceived services, owe no further payment for them, and receive a prompt refund of the prepaid amount allocated to them. For this provision, disability means a condition that physically prevents use of the contracted services during the disability and is verified in writing by a physician you select and pay. We elect to provide the refund rather than substitute an extension of the service term.

If California Civil Code Sections 1694–1694.4 apply to an order, all rights under those provisions remain available, including cancellation at any time for a noncompliant contract. Any applicable relocation right also remains available: if you move your primary residence more than 50 miles from the service office and cannot transfer to a comparable facility, you may cancel unreceived services and receive the corresponding prepaid refund without a cancellation fee. The statute excludes generally regional, national, or global online dating services from that relocation rule.

Contact support with a description of any problem. We may reasonably investigate, but do not require you to produce technical proof solely within our control. Contacting us is not a prerequisite to a payment dispute, regulatory complaint, court action, or another legal remedy. No provision limits mandatory cancellation, withdrawal, refund, or warranty rights.

10. Turnaround and delivery

Advertised turnaround times are estimates unless an accepted order expressly promises a deadline. Rater availability, selected criteria, moderation, weekends, holidays, and technical conditions may affect timing. Estimates do not authorize indefinite delay.

For each photo, if it has not received all its purchased ratings within 48 hours after we receive an eligible photo and the information needed to test it, you may cancel that photo's test for a refund. We will tell you promptly if a submission needs replacement or clarification. A replacement restarts this period only for the affected photo and only when the replacement is necessary. This outside cancellation right does not extend any earlier guaranteed deadline or limit another remedy for delay.

Delivery occurs when the completed report is accessible in your account and we send a results-ready notice to your supplied email address. An email notice without an accessible report is not delivery. Check your email and spam folder, keep your address current, and download reports you want to retain. We will help resolve access problems.

11. Acceptable use and honest reviews

Do not scrape the Service, access other customers' photos or reports without permission, bypass security, distribute malware, manipulate ratings, impersonate raters, harass personnel or participants, or use photolab for unlawful or discriminatory decisions. Authorized integrations and activities protected by applicable law are not prohibited by this section.

photolab results are intended for dating photo feedback. Do not present them as verified facts about another person's character or use them to make employment, housing, credit, insurance, or similar eligibility decisions.

Nothing in these Terms prohibits or penalizes honest reviews, lawful complaints, reports to regulators, or other legally protected communications about photolab.

Dating safety and reporting concerns

Photo impressions cannot establish that someone is safe. When meeting people through other services, meet in a public place, arrange your own transportation, tell someone you trust your plans, protect your home and financial information, and stop contact if you feel unsafe. Do not send money or financial credentials to someone you have not independently verified. Report suspected image misuse, harassment, unauthorized submissions, or concerns about a photolab participant to info@emlovz.com. Include enough detail for us to investigate without sending unnecessary sensitive information. We do not facilitate contact between customers and raters.

12. Our intellectual property and your reports

photolab's branding, website content, software, report templates, and proprietary scoring methodology are owned by us or our licensors and protected by applicable intellectual property laws. Except for your own content, your reports, or uses allowed by law, you may not copy, sell, republish, or exploit that material without permission.

You may download and use your own reports to improve your profiles, discuss them with a coach or photographer, and share your experience lawfully. Do not misrepresent results, imply our endorsement, or disclose someone else's personal information. These Terms do not restrict lawful commentary, fair use, or honest consumer reviews.

13. Third parties and separate services

We use outside providers for functions such as payment processing, hosting, and rater recruitment. We remain responsible for our obligations under these Terms; using a provider does not eliminate your rights against us.

External websites and services have their own terms and privacy practices. We do not control dating app algorithms, moderation, membership decisions, or other third-party services.

Optional coaching or other emlovz programs are governed by their own purchase agreements. Purchasing photolab does not enroll you in another program or authorize additional charges.

14. Suspension, termination, and changes to the Service

We may restrict access or remove content when reasonably necessary to address a material breach of these Terms, unlawful content, fraud, a security risk, or a legal requirement. Where practicable, we will explain the issue and provide an opportunity to correct it. Immediate action may be necessary in urgent cases.

Suspension or termination does not automatically forfeit payment for services we have not supplied. Refunds and outstanding orders will be addressed under Section 9 and applicable law.

We may update features or discontinue the Service. Material changes will not retroactively remove purchased deliverables without your agreement or an appropriate refund. Sections that by their nature continue after termination, including ownership, lawful retention, liability, and dispute provisions, remain effective as permitted by law.

15. Disclaimers

Except for our express commitments in these Terms and your accepted order, and rights or warranties that cannot lawfully be excluded, the Service is provided "as is" and "as available." To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

We do not promise uninterrupted operation, identical repeat-test results, agreement among all raters, or a specific dating outcome. Feedback is informational and is not medical, psychological, legal, or personal safety advice. These disclaimers do not excuse delivery of the paid service, reasonable care required by law, our express privacy or security commitments, or liability preserved in Section 16.

16. Limitation of liability

Subject to the exceptions below, and only to the extent permitted by law, we and our officers, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages arising from the Service, including lost profits and lost business opportunities. Subject to the same exceptions, our aggregate liability will not exceed the greater of $100 or the total you paid for photolab services during the 12 months before the event giving rise to the claim.

Neither the damages exclusions nor the monetary cap applies to fraud, willful injury or misconduct, gross negligence, our breach of duties to protect your submitted photos or personal information, liability for violation of law that cannot lawfully be limited, or any other liability that applicable law makes nonwaivable. They do not limit express refund obligations, nonwaivable warranties, available statutory damages or restitution, statutory attorney-fee awards, or injunctive or other nonmonetary relief where those remedies cannot lawfully be restricted.

No provision releases an existing claim, shortens a legal filing deadline, transfers our legal duties to you, or waives a consumer right that cannot lawfully be waived. A lawful limitation applies only to claims and remedies it can validly cover.

17. Responsibility for third-party claims

To the extent permitted by law, you must reimburse reasonable losses and legal costs imposed on us by a final judgment or a settlement you approve, but only to the extent a third-party claim results from your knowingly unauthorized use of another person's content or likeness, fraud, or willful unlawful misuse of the Service. This provision does not cover ordinary mistakes, disagreements about feedback, your exercise of consumer rights, or losses caused by us or our providers, including our own negligence, misconduct, or legal violations.

We will promptly notify you of a claim for which we seek reimbursement, provide information reasonably needed to assess it, take reasonable steps to limit losses, and cooperate in its resolution. You have no obligation to assume our defense or advance defense costs. No settlement binds you to pay, admit wrongdoing, or undertake another obligation without your written consent. This provision does not create a right to recover attorney fees in a direct dispute between you and us.

18. Governing law and disputes

California law governs these Terms, subject to mandatory protections available under the law applicable to you. A choice-of-law clause does not deprive a consumer of nonwaivable rights.

If a dispute arises, you may contact info@emlovz.com. Either party may propose up to 30 days of informal discussion, but participation is voluntary. Discussion does not suspend legal deadlines unless separately agreed in writing and lawfully permitted, and does not prevent urgent relief, an eligible small-claims action, a regulatory report, or another legal remedy.

Either party may bring a claim in a court with subject-matter and personal jurisdiction in a venue permitted by applicable law. We do not require consumers to litigate exclusively in Sonoma County or any other designated county. Mandatory consumer venue rights remain available.

These Terms do not require arbitration or waive jury-trial rights, class participation, representative remedies available by law, or public injunctive relief.

19. Changes to these Terms

We may propose revised Terms for future use by posting a new version and its effective date. For material changes affecting existing users, we will provide reasonable advance notice by email or a prominent in-product notice and obtain affirmative acceptance before applying those changes to a new order or other activity requiring agreement. Silence or merely continuing to browse does not signify acceptance.

The version accepted for an order governs that order. A later revision will not apply retroactively to an existing dispute or reduce purchased deliverables, refund rights, or another material order right without a separate lawful agreement. A Terms or Privacy Policy update does not itself authorize an incompatible new use of previously collected personal information.

20. General provisions and contact

These Terms, the accepted order details, and any expressly agreed additional service terms constitute the agreement for photolab. If an order contains a specific feature or delivery commitment, that commitment controls over a general statement in these Terms. Our Privacy Policy governs personal information practices and does not reduce statutory privacy rights.

If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. Failure to enforce a provision immediately is not a waiver. You may not transfer your account or this agreement without our consent, except as permitted by law. We may transfer the agreement as part of a legitimate business reorganization or sale, provided the successor assumes our obligations and your rights are not reduced. Any handling of personal information remains subject to the Privacy Policy and applicable law.

We may send order confirmations, result notifications, and other service communications electronically, subject to applicable legal requirements. Acceptance of these Terms is not consent to marketing texts or calls. Marketing communications are subject to separate preferences and any legally required consent.

Questions, refund requests, or complaints: info@emlovz.com

Operator: emlovz LLC, doing business as emlovz

Mailing address: One Sansome Street, Suite 1400, San Francisco, CA 94104

California consumer notice

For questions or complaints about photolab, contact emlovz LLC using the email, mailing address, or business telephone in Section 1. Applicable charges are disclosed before purchase under Section 8. California consumers may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. This notice does not imply that the Department has jurisdiction to resolve every dispute.